Start here
New to the platform? Read these first.
Guides
Step-by-step help for each party to a case.
- Guide for clientsAccounts, uploading a campaign, documents, the S.21 notice, updates and reports.
- The campaign fileWhat the upload sheet must contain, how columns are matched, and how errors are fixed.
- Using the respondent portalSigning in, reading notices, filing a reply or objection, and joining a hearing.
- Guide for arbitratorsAccepting an appointment, disclosure, hearings, orders and the award.
Received a notice and want the short version? Read If you received a notice.
Reference
How each part of the process works, in detail.
- Notices and deliveryEach notice, the channels it goes on, delivery statuses, and proof of service.
- Appointing the arbitratorThe four appointment routes, the recorded reason, disclosure and objections.
- Video hearingsHow a hearing runs, how to join, and what you need.
- Accounts and sign-inSign-in methods, two-step verification, recovery codes and sessions.
- Security and dataWhere data is kept, how it is protected, the audit record and retention.
- GlossaryThe terms used on notices, screens and in this documentation.
Still need help?
Clients and arbitrators can ask their case team. Respondents can ask for a call-back from the case page, or choose “I need help signing in” on the sign-in page.
For anything else, write to support@abirnyayasetu.com. To complain, ask for your data or stop messages, see the grievance page.